Grosvenor Casinos

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4.3 rating

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Grosvenor Casinos Review

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Grosvenor Casinos is one of the longest running casino companies in the UK. Launched in 1970, it has 54 casinos in the UK. It is a part of The Rank Group PLC, which is on the London Stock Exchange. They also own Mecca Bingo, Rank Interactive, and Enracha. In 2018 their revenue was listed as £373 million.

The company launched Grosvenor Casinos online in 2007. Later, it added an app that works on Android and iOS. The quality and integrity of the Grosvenor Casinos brand has transferred seamlessly over to their online offering. When it comes to UK casinos owned by UK companies, Grosvenor Casinos is really the cream of the crop.

The online casino is licensed and regulated by The UK Gambling Commission for players within the UK, and by The Alderney Gambling Control Commission for players logging in from outside the UK.

Club Opinion

We decided to review Grosvenor Casinos because quite simply, who hasn’t heard of it? If you are a regular punter you’ve been to a Grosvenor casino. And their site perfectly replicates the experience. So, no, you don’t get a great welcome bonus or free spins. But you get the cache of knowing you are playing at a well regulated online casino that in its physical form has been around forever. For many of our players, that security will make Grosvenor Casinos their top choice. We give it an 8.5 out of 10 rating. And even then, we would bump that up if they made their offers a bit better.

That said you can find the games you want to play and easily navigate back and forth from their sports betting page. Overall a good job that comes off just a little bit behind other casinos.

Grosvenor Offers

Grosvenor Casinos has many ongoing offers. First off, you can sign up and place a minimum £20 deposit, which results in you receiving £20 in matching funds. Now place a minimum £10 bet on any sport – and they will double the odds. Then, when you sign up for their app, you will receive another £30 put into your account.

There is also a mystery prize box. To become eligible for this, you need to bet at least £20, and you will be notified on Mondays whether or not you won. If you use the app, you can get either 10% back on losses, or a 10% boost on wins each week up to £50.

Play their game of the week and get £5 of free money when you bet £30. Play blackjack between 3 p.m. and 3 a.m., and look for mystery cards. You will win up to £50 when you find them.

Grosvenor Casino No Deposit Bonus

You will earn a no deposit bonus of £30 when you download and install their app on your phone. The app is available for iOS and Android devices like tablets and smartphones, and is free to download.

Grosvenor Casino Welcome Bonus

Grosvenor Casino offers you a welcome bonus of £20 for your first deposit of £20. And that’s real money. You only have to wager it five times to collect. This is in stark contrast to other casinos that require you to bet it 40 times over. One minor hiccup is that you have to choose to accept it. You will be given a “yes, please” or a “no, thanks” option. You really have to wonder thinking about who would say “no, thanks” to a free £20.

Grosvenor Casino Free Spins

The only free spins you can earn, win or receive may be located in the weekly mystery box. This box could, however, also contain cash or points towards their VIP room.


Homepage Overview

As you would expect from a company that was established so long ago, the look of this website is professional and clearly not a fly-by-night situation. It instills trust, from the muted teal tones to the wealth of information that can be found on the home page.

Helpfully, right at the top right of the homepage is a search bar. We are surprised how many casino sites do not have this, or hide it in inconvenient parts of the site. So if you know what you want, you can just head right there.

The header menu bar will take you to where you to go as well – Live Casino, Slots & Games, Jackpots, Table & Card, Poker, Sport, and Promotions. Two more tabs are up there as well.

Local Casinos: On this page, you can look on a map for the closest casino near you or you can enter your post code, place name or region to receive an instant address. You can also view all casinos on this page. This is so helpful and reminds players that this site really is part of the Grosvenor brand.
Grosvenor One: This new feature is a club you need to sign up for; you’re not automatically registered into it. Grosvenor One lets you use a single e-wallet on the online casino as well as their 52 brick-and-mortar casinos. You can also top up your e-wallet and cash out in the casino itself. And lastly, your e-wallet can be used at any slot machine and video roulette game in the physical casino.

At the bottom of the homepage, beneath the highlighted popular slot games and a welcome message, you will find lists of helpful links, such as the Grosvenor Blog, an online bet calculator, responsible gaming information, current promotions and inner page shortcuts. There is also a casino finder search bar, and again, the toll free phone number for their customer support.


Grosvenor Casinos has their options laid out in the following tabs – Live Casino, Slots & Games, Jackpots, Table & Card, Poker, and Sport.

The slots page takes a while to load but once it comes up you’ll be given a ton of options. Games like Raging Rhino and Dragon’s Luck are easy to find. There is no search bar but all of the slots are laid out into distinct categories.

The live casino is fairly extensive with roulette and blackjack taking center stage. You can also play Super Sic Bo.

The table and card tab is generally just animated versions of their live casino games.

Grosvenor sports betting has good odds and is laid out in a way where it is easy for you to find the match you want to play on. There is a statistics tab that will show you the most clicked sports and matches.

With Grosvenor Sports, you can see at a glance an entire dashboard that includes the number of live matches currently happening, with those matches up top and matches that are starting soon lower down. Below this, you can change your odds format to decimal, American, or fractional.

Grosvenor Casino Customer Support

When you have a casino that’s been around since 1970 you expect great customer service. Grosvenor Casino delivers. If you have a question or concern, the easiest way to get an answer is to simply call up your local Grosvenor Casino. They will be more than willing to help you in any way they can. Also, right at the top of any page you are on right below the search bar, is the toll-free helpline.

You can also go on live chat at Grosvenor Casinos. Or, send them an email. They will even accept snail mail. Just look on the site for the contact information and you’ll be off to the races.


Grosvenor  Casino Payment Options

Grosvenor Casinos accepts payments through Visa, MasterCard and PayPal. The minimum deposit is £5 and the minimum withdrawal is £5. That’s much better than other operators who have minimums of 10 or more.

In general, you can withdraw as much as you want. That said certain banks put limits on how much their credit cards can accept a day. Traditionally this is set at £15,000. If that is the case and you’ve won more money than that you can call your personal credit card company and find out if you can get your limits changed.

You will get paid via the method you made your deposit. The exception to this rule is for MasterCards issued by certain banks. If your MasterCard cannot receive funds you will have to ask for a wire transfer. Wire transfers come with a £5 processing fee.


Grosvenor Casinos does a good job of laying out a lot of good promotions. Limiting the welcome bonus to a matching £20 seems a little bit cheap on our end. There are many casinos that will provide up to £100 in matching welcome funds. That said offering another £30 when you download and sign into their app goes a long way to making up for this.

They could do more with offering free spins. Limiting them to mystery boxes seems somewhat paltry.

Pros And Cons

What would you expect from the online version of one of the UK’s most well known brick and mortar companies? Grosvenor Casinos does what it does very well.

This is why we were surprised to find that it is not up to date with online casino offers. Grosvenor Casinos only offers you £20 when you sign up. And there is a real lack of free spins. We figure that they feel like they are a straight-up casino and doesn’t have to have ridiculous offers to bring people in.

Their sports betting is awesome, and their selection of games is quite good. Overall, in a conservative way, we found the website to be exactly what you would expect from the online iteration of this immensely popular brand.

Contact Info

Email Address: [email protected]
Phone Number: 08000831990
Social Profiles: Twitter

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